We do our best to dispatch orders within one working day after they have been placed (working days are Monday to Friday only). There may be a delay if an order is placed while we are working away at an event, in which case orders are dispatched after we return. Please check our ‘Events’ section for details and dates of the events we will be trading at. If we are away for any other reasons, such as being on holiday, we always put a notice on our website homepage, so that it can be seen before placing an order.
DELIVERY OPTIONS AVAILABLE
Within the UK - We offer two delivery options within the UK, depending on how urgently you require your order and how much you wish to pay:
Economy - Sent by courier or Royal Mail 2nd class depending on the weight of the item - 3 to 5 working days
Royal Mail 1st class Signed For - 1 to 2 working days
Please Note: If you need your order in less than 1 week we do not recommend the economy delivery option as we cannot guarantee that you will get it in time.
Deliveries outside of the UK:
Europe - We offer 2 delivery options to European countries.
Standard Delivery - We use Royal Mail for our standard delivery option and average delivery times are 3 to 5 working days.
Express Delivery - Our express delivery courier is DHL and average delivery times are 2 to 3 working days, but this could take longer to remote areas.
Rest of World
Standard Delivery - We use Royal Mail for our standard delivery option and average delivery times 7 to 10 working days
Express Delivery - (USA only) Our express delivery courier is DHL and average delivery times are 2 to 3 working days, but this could take longer to remote areas.
Confirmation that your order has been dispatched will be sent to the email provided with the order.
The customer is responsible for the correct delivery address for their order, and this must be provided on the order form at our checkout. Please note that we do not use Paypal details when processing orders and this includes addresses.
ORDERS THAT ARE LATE OR HAVE NOT BEEN RECEIVED
A tracking number will be sent to the email address provided on the order form and it is the customers responsibility to make sure they are available to accept delivery of the goods.
If your order has not been received within the expected time please contact us and we will help to locate it. However, if an order is returned to us after a failed delivery, (such as the customer giving an incorrect delivery address or they were not at the delivery address to accept the delivery), the customer is responsible for the additional postage costs to resend the order, including any customs charges that may be incurred.