Our returns policy is set in accordance with the Sale of Goods Act 1979.
We can appreciate that buying online can sometimes be tricky, so Rocket Originals offer a no-nonsense returns policy and we will gladly offer you a refund or exchange on all our goods.
We want you to be pleased with your purchase from us, so before ordering please check the measurements and sizes on the guides provided for assessing fit. Please note that It is the customers responsibility to choose their correct size so if in doubt, or if you have any queries at all, contact us for advice as this will greatly lessen the possibility of returns.
Should you wish to exchange or return an item please get in touch within 7 days of receiving them via email stating the reason for the return. You can email to firstname.lastname@example.org or use the Contact Us section on our website.
We will always exchange or refund in full (including postage charges) if in the unlikely event that there are any manufacturing faults with your goods when you receive them or we have sent you the wrong item. We can only refund or exchange once the goods have been returned to us.
Please return any items promptly, using an insured and traceable method. In the UK we recommend using the Royal Mail Signed For service. If you use a different courier it is your responsibility to ensure that they will deliver to a PO Box address. Items that are being returned are the responsibility of the sender, not Rocket Originals. We are not responsible if a returned parcel is lost during transit or is not delivered, if this occurs you must contact your courier.
For exchanges we will send you a Paypal invoice for the return postage and we will send out the replacement pair once the payment has been made.
If you are returning shoes for a refund please also return the complementary shoe bag, if this is not returned a £3.00 charge will be deducted from the refund.
If you are returning clothing the item must have no signs of wear, make-up stains, body odour, etc. If the item is returned in an unsatisfactory condition and has to be laundered, a cleaning charge will be deducted from the refund.
If you prefer to speak to someone about your purchase please ring our office at (0)1226 766819, between 10 am and 4 pm GMT Monday to Friday. If we are not able to take your call (due to working away etc) please leave a message.