Our returns policy is set in accordance with the Sale of Goods Act 1979.
We can appreciate that buying online can sometimes be tricky, so Rocket Originals offer a no-nonsense returns policy and we will gladly offer you a refund or exchange on all our goods.
We want you to be pleased with your purchase from us, so before ordering please check the measurements and sizes on the guides provided for assessing fit. Please note that It is the customers responsibility to choose their correct size so If in doubt, or if you have any queries at all, contact us for advice as this will greatly lessen the possibility of returns.
You have 30 day's to return your goods starting from when you receive them.
We will always exchange or refund in full (including postage charges) if in the unlikely event that there are any manufacturing faults with your goods when you receive them or we have sent you the wrong item. We can only refund or exchange once the goods have been returned to us.
We will refund or exchange goods if a customer has ordered the wrong size or colour, or just decided to change their mind, as long as there are no signs of wear; however the customer is liable for all postage costs.
Should you wish to exchange or return an item please get in touch via email stating the reason for the return. You can email to firstname.lastname@example.org or use the Contact Us section on our website.
Our address for returning goods is:
PO Box 4920
Please return any items promptly, using an insured and traceable method. In the UK we recommend using the Royal Mail Signed For service. If you use a different courier it is your responsibility to ensure that they will deliver to a PO Box address. Items that are being returned are the responsibility of the sender, not Rocket Originals. We are not responsible if a returned parcel is lost during transit, if this occurs you must contact your courier.
If you have received your order via mail there will be a return address card with your order. This can be attached to the parcel when returning. Please put your order sheet in with the returned parcel or a note stating your name, order number and address and why you are returning the item. This will help us to process the exchange or refund more quickly.
For overseas orders, please clearly mark on your parcel in the customs form "No Commercial Value; Returned Goods" this is to avoid delays and charges at customs. Any customs charges incurred must be paid by the sender.
For exchanges we will send you a Paypal invoice for the return postage and we will send out the replacement pair once the payment has been made.
Any refunds will be processed as soon as possible after we receive the returned goods and paid back to the card used for the initial payment. The goods must be returned as received in the original box or packaging and show no signs of wear. If you are returning shoes for a refund please also return the complementary shoe bag, if this is not returned a £3.00 charge will be deducted from the refund.
Please do not return goods, for whatever reason, without contacting us first and without including a note in with the goods informing us why they're being returned.
If you prefer to speak to someone about your purchase please ring our office at (0)1226 766819, between 10 am and 6 pm GMT Monday to Friday. If we are not able to take your call (due to working away etc) please leave a message.